Privacy Policy

Most recent amendment: January 2024
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1. Introduction

TracknTake is committed to respecting Users’/ Partners’/ Prospects/ Website Visitors’ (jointly named hereinafter as the “Data Subjects”) privacy and protecting their Personal data. In this sense, the aim of this Privacy Policy is to inform Data Subjects about TracknTake processing activities as per GDPR and the Local Regulation requirements.

This Privacy Policy provides information on the processing of personal data of Data Subjects who contact us via the contact form available on our website, in accordance with the General Data Protection Regulation ("GDPR").
This Privacy Policy notice describes: how TracknTake collects and processes the personal data, the different stakeholders involved in this processing as well as our Data Subjects rights with regard to their data. We recommend that both all stakeholders involved in the processing as well as  Data Subjects read it carefully and on a frequent basis to fully understand this along with our privacy overview, which highlights key points about our current privacy practices.

Due to the constant evolution of TracknTake activities, this Privacy Policy may be subject to change or updates in the future.
TracknTake will in no event modify its policies or practices to make them less effective in the protection of its Data Subjects personal data.

2. Data Collection

We collect personal data that you provide to us when you use our services. This includes, but is not limited to:

Email addressFirst and last namePhone numberAddress, Country, State, Province, ZIP/Postal code, CityPayment and transaction informationUsage data and cookies for service enhancement
3. Use of Data
TracknTake will process your the personal data for the following purposes:

1. For legal purposes.
2. For contractual purposes.
3. For security purposes.
4. For statistics and research purposes.
5. For marketing and commercial purposes.
6. For non-marketing purposes


Legal purposes


TracknTake processes your personal data for:

i) detect and investigate fraud and possible crimes committed against our  Platform and all the users,

ii) comply with the legislation in case any legal regulations oblige us to keep your data for a defined period of time,

iii) manage and execute your request(s) to exercise the rights established in the  GDPR and local regulations,

iv) file, submit and defend legal actions against any entity of our Group,

v) in any of the cases above-mentioned, Glovo shall be entitled to use any data obtained from you or arisen from your activity through our Platform (e.g. conversations between you and the Partner, you and the Courier, you and our Platform using the chat system) for the purpose of filing and/or defending any claims and/or legal actions that may be necessary, and to manage any incidents arising in connection with User’s orders.


Contractual purposes Glovo processes your personal data for:


i) grant you the possibility to create your own account,ii) provide you with the services you have requested and any additional features on the Platform,

ii) locate the nearest Partners (which may involve using geolocation services, if you agreed to them when asked to by the Platform, as described above),

iii) perform payment processing and collection on behalf of you,v) communicate your Order to the Partner selected by you and update you on the status of your Order,

iv) assist you in your decisions and use of the service, including the possibility to quickly reorder from the stores, where you have ordered in the past or suggest you stores based on your past orders or “popularity” among new users. Additionally, we could assist you in your decisions through automatically determined filters by the historical order you have placed in the past, providing in each case specific contents in the Platform tailored for you,

v) send you the receipt corresponding to your Orders,

vi) provide you with a customer service to manage any incident related to your Orders and being able to answer your questions or consultations,

vii) allow your direct contact with the Partner in charge of your Order,

viii) be contacted by our Partners in case of any incident with your Orders,

ix) process reimbursements and refunds,

x) notify you concerning changes or updates to our services, terms and conditions, privacy policy, cookies policy and any other corporate document that may affect you in a substantial way.

Security purposes TracknTake processes your personal data for:

i) use device, location (including geolocation data, if you agreed to), profile, usage, and other data to prevent and detect malicious or unsafe activities (e.g. payment fraud, identity fraud, account hacking, phishing, incentive abuses). In particular, TrackTake uses your device's IP address to detect fraudulent activity on your device and to keep the platform away from attackers who may try to access your account by impersonating you;

ii) monitor all actions that could cause fraud or in the commission of a criminal offence related to the payment method employed by you; if any irregularities are detected, TracknTake reserves the right to retain the data provided and share it with the competent Authorities in order to carry out the relevant investigation,

iii) make sure that you follow the legal requirements related to specific products you may order through the Platform (e.g. legal age for alcoholic beverages).


For statistics and research purposes TracknTake processes your statistics based on your Personal data for:

i) analyse trends, purchase behaviour and characteristics,

ii) understand how you use our Platform,

iii) manage and improve the services offered, including the possibility of adding new or different features and services to improve the quality of the services.


Marketing and commercial purposes


TracknTake processes your personal data for:

i) carry out marketing, communications, research and development activities,

ii) analyse and research how to improve our services both offline and on the Platform, by using the data provided by you (such as in focus groups, reviews, valuations of the services, satisfaction survey, feedback or any kind, etc.),

iii) provide you with personalised offers, promotions, discounts, suggestions, views and options in App, by email or by any other communication means, including the use of cookies or other technologies for advertising in third party websites or apps,

iv) carry out promotional activities for the delivery of samples or free products inside the order placed by you, which may be of your interest to promote TracknTake's and our Partner’s products or services,

v) carry out promotional activities such as contests, raffles, tenders, quizzes, competitions between users when they have subscribed and/or sent their data for such campaigns,

vi) create custom audiences with Facebook or other providers to reach out to you or other people with similar characteristics, who might be interested in using TrackTake services; you can manage your privacy in your Facebook or other third party platform settings,

vii) use as commercial or marketing material published by you on your social networks profiles when TrackTake has been expressly mentioned by you (i.e. via hashtag or @).

We may personalize the marketing communications by using the User activity in our App (including your past orders) and the interaction with the App, online advertising, previous emails, promotions, etc. However, this personalisation is not made only by automated means, nor have any legal effect or affect the User similarly.

TracknTake may use Push services on the User’s mobile device to provide marketing communications. If the User does not want to receive these marketing communications, he / she shall unsubscribe in the notifications centre. Please note that disabling Push notifications will also prevent the User from receiving notifications about the status of any order.


Non-marketing purposes


TracknTake processes your personal data for:

i) generate and provide you with receipts from each of your Orders placed through our App,

ii) inform you about any incident on the Platform or the operation of the services, including incidents related to your orders. This information can be sent by e-mail or SMS messages, and any other messaging application, that may be used by you and TracknTake at any moment,

iii) inform you about any changes to our Terms and Conditions, privacy policy and more generally to inform you about any relevant non-marketing communications.


4. Data Sharing and Disclosure

Your data may be shared with:

Service providers who assist us in providing our servicesBusiness partners for marketing or promotional purposes, subject to your consentLaw enforcement or government authorities where required by law
5. Data Protection and Security

We implement robust security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. Our security protocols are regularly reviewed and updated.

6. International Data Transfer

As a Europe-based company, we comply with the GDPR. If we transfer data outside the European Economic Area, we ensure appropriate safeguards are in place.

7. Your Rights Under GDPR

Under the GDPR, you have the right to:

Access, correct, or delete your personal dataObject to processing of your dataRequest data portabilityWithdraw consent at any time
8. Children’s Privacy

Our service is not intended for individuals under the age of 16. We do not knowingly collect data from children and will take steps to delete any such information.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service. You have control over your cookie settings and can opt-out of non-essential cookies.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date.

11. Contact Us

For any questions or concerns about this Privacy Policy, please contact us at support@trackntake.com

‍Stores

1.Information Collection

When you register as a store user on TracknTake, we collect your name, email address,and contact number to create your account and facilitate communication.We may also collect transactional information related to the products you sell throughthe platform, including order details, payment information, and shipping addresses.


2. Information Use and Sharing

The information we collect is used to provide you with CMS services, including managingproduct listings and order fulfillment. We may share your contact information with clients to facilitate communication regarding their orders and deliveries.

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3. Data Security

We use industry-standard encryption and secure data storage to protect your information from unauthorized access. In the event of a data breach, we will promptly notify a ected parties and take necessary steps to mitigate any potential harm.

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4. User Rights and Choices

You have the right to access and update your personal information in your account settings.
If you wish to delete your account and personal data from our system, you can contact our support team to make the request.

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5. Data Retention

We retain your account information and transactional data for as long as you maintain an active account with TracknTake. Once you close your account, we will securely delete or anonymize your data within 30 days, except where legal or regulatory requirements dictate otherwise.


6. Cookies and Tracking Technologies

TracknTake uses cookies to enhance your browsing experience and remember your preferences. You can adjust your browser settings to control cookie usage.

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7. Third-Party Services

We use Google Analytics to analyze website tra c and usage patterns. Google Analytics may collect anonymous data through cookies, and you can review Google's privacy policy for more information.

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8. International Data Transfers

By using TracknTake, you consent to the transfer of your information to our servers and processing in accordance with this Privacy Policy.

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9. Children's Privacy

TracknTake is not intended for use by individuals under the age of 18 without parental consent. If we become aware of any personal information collected from children, we will promptly delete it.

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10. Changes to the Privacy Policy

If we make any material changes to the Privacy Policy, we will notify you via email or through the platform. The revised Privacy Policy will be e ective from the date mentioned in the notification.

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11. Contact Information

For any privacy-related inquiries or requests, you can contact our support team at support@trackntake.com.

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12. Consent and Acceptance

By clicking "I Agree" during the account registration process, you acknowledge that you have read, understood, and agreed to this Privacy Policy.


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